Refund policy

At Butter Shears, your happiness is our top priority. We stand behind the quality of our products and services, and we want you to feel completely confident shopping and sharpening with us. If something isn’t right, we’ll make it right.

30‑Day Happiness Guarantee – Shear Purchases

We offer a full 30‑day happiness guarantee on all shear purchases.

If you are not completely satisfied with your new shears for any reason within 30 days of receiving them, you may return them for a full refund, no questions asked.

To qualify:

  • Shears must be returned within 30 days of delivery.
  • All original components (cases, accessories, etc.) should be included when possible.

Once returned and inspected, we will issue a full refund to your original payment method.

Happiness Guarantee – Sharpening Services (7-Day Guarantee)

We want you to feel confident putting your tools in our hands. If you aren’t satisfied with your sharpening, we will do everything we can to make it right.

Step 1: Complimentary Re‑Sharpening

If your shears don’t feel right after a sharpening within 7 days of receiving them, contact us and we will:

  • Examine your shears, and

  • Provide a free re‑sharpening to correct the issue.

Step 2: Refund if Standards Aren’t Met

If, after examining your shears, we determine that they are not sharpened to Butter Shears’ quality standards, we will issue a full refund for the sharpening service.

How to Start a Return or Sharpening Review

Please email us at hello@buttershears.com with:

  • Your name
  • Order number
  • Description of the issue
  • Photos or video (optional, but helpful!)

Our team will get back to you within 1–2 business days with next steps.

Exclusions & Notes

  • Normal wear and tear is not covered under the sharpening guarantee.

  • Damage caused by misuse, improper maintenance, or non‑Butter Shears sharpening is not eligible for refund.

  • Shipping costs for returns may apply unless the return is due to a Butter Shears error.

If you have any questions, we’re here to help. Your satisfaction means everything to us, and we’re committed to delivering buttery‑smooth results every time.