Lifetime Warranty and Guarantee
Our Promise to You
At Butter Shears, we stand behind every product and service we offer. If something isn't right, we'll make it right — plain and simple.
30-Day Happiness Guarantee — Shear Purchases
We offer a full 30-day happiness guarantee on all shear purchases.
If you are not completely satisfied with your new shears for any reason within 30 days of receiving them, you may return them for a full refund — no questions asked.
To qualify:
- Shears must be returned within 30 days of delivery.
- All original components (case, accessories, etc.) should be included when possible.
Once returned and inspected, we will issue a full refund to your original payment method.
7-Day Happiness Guarantee — Sharpening Services
We want you to feel completely confident putting your tools in our hands.
Step 1: Free Re-Sharpening
If your shears don't feel right within 7 days of your sharpening, contact us and we will:
- Examine your shears, and
- Provide a complimentary re-sharpening to correct the issue.
Step 2: Full Refund if Standards Aren't Met
If after examining your shears we determine they are not sharpened to Butter Shears' quality standards, we will issue a full refund for the sharpening service.
Lifetime Warranty — All Butter Shears
Every pair of Butter Shears comes with a lifetime warranty against manufacturer defects. This ensures you receive durable, high-quality tools built to support your craft for the long haul.
For warranty claims, contact us at hello@buttershears.com.
How to Start a Return or Request a Review
Email us at hello@buttershears.com with:
- Your name
- Order number
- A brief description of the issue
- Photos or video (optional, but helpful)
Our team will get back to you within 1–2 business days with next steps.
Exclusions
- Normal wear and tear is not covered under the sharpening guarantee.
- Damage from misuse, improper maintenance, or sharpening by a non-Butter Shears provider is not eligible for refund.
- Shipping costs for returns may apply unless the return is due to a Butter Shears error.
Questions? We're always here. Your satisfaction means everything to us — and we're committed to delivering buttery-smooth results every time.